We recognise that volunteers have the right to raise grievances about any matter related to their volunteering (this could be in relation to another volunteer, a member of the paid staff, or the manner in which they are being treated by GUCU). In addition, any other person is entitled to make a complaint about the organisation.
It is hoped that most issues can be resolved through regular communications, such as support and supervision sessions for volunteers and our open evenings. However, where this is not possible, this complaints and grievance procedure is in place to ensure that all difficulties, issues or problems are dealt with in a prompt and fair manner.
- If a volunteer, young person, parent or member of the public has a complaint against a member of staff, a volunteer or the organisation in general they should first discuss this with Richard Brown. A note of the meeting and any action agreed should be written, signed by all parties, kept in a secure place and a copy given to the complainant.
- If Richard is the person whom the complaint is against then the matter should be referred to David Vipond or Paul Beynon.
- If the matter is not resolved at this initial meeting the complaint should be made in writing to the Church’s PCC. The PCC will endeavour to deal with the complaint or grievance within fourteen days and it will be treated in a confidential manner.